myHSA Harsh Reviews
We love feedback! When we get feedback it means we can do our best to make things better, which is exactly what we did when we re re-designing our allocation window for myFlexplan users. We gathered some, shall we say, "harsh reviews" that we used to improve the employee allocation experience!
Wellness Spending Account Sample Items List Update
We have officially launched our new sample list of Wellness Spending Account eligible items! After a lot of research, consultations, and reviewing claims made to existing WSA plans, we are pleased to share our new sample list with you!
*this is a sample list only, eligible WSA items are decided on by each employer
WSA Reimbursement Freeze
With the WSA reimbursement freeze feature, employers can pick a cut-off date for WSA claims. During the freeze window if an employee submits a WSA claim, they will be notified that it will not be reimbursed to them until 2025 and be recorded as a taxable benefit in 2025. Employees can continue to submit claims as they normally do while also allowing payroll teams to have a necessary blackout period to record the taxable benefit correctly.
Secure Login with Authenticator
To enhance security, myHSA will be implementing the use of an Authenticator app for all users. Adjudicators will be the first to adopt this new login method, as they have access to sensitive claim information. Starting November 13, 2024, Advisors will have the option to enable Authenticator login.
We are here to support you!
Our whole team is here to help as we head into one of our busiest times of the year
(over 25,000 plans are renewing on January 1!)
Here are the best contacts on our team:
Live chat: best if you have general questions and are looking for an answer right away. Our chat team can help with quick system fixes and general inquiries. Use the speech bubble on our website or on the app to get connected with our chat team.
Support team: small group onboarding, questions about specific plans and plan designs, all general inquiries (support@getmyhsa.com)
Kyle: Advisor questions and demonstrations (kyle@getmyhsa.com)
Justine: Plan Admin platform demonstrations & large group onboarding for new companies (justine@getmyhsa.com)
Tips for Advisors from Your Account Team
Heading into Renewals
Now is a good time to check in to review utilization from the past year, review our benchmarking data, start conversations around increases, and see if myFlexplan would be a suitable option for HSA only clients.
Large Group Demos
Justine, our Account Manager, is here for your large group demos! Take advantage of this time of year to get your large groups familiar with the myHSA system before January!
Group with 10 lives or more?
If you have a group with 10 lives or more, fill out the Import Spreadsheet (located in your resources tab) with all the required data and send it to support@getmyhsa.com and we will import the employees for you!
Prospect Centre
Our Prospect Centre on your Advisor Dashboard is a great source of information! You have access to instant proposals, our quoting tool and even benchmarking data anytime you need it.
Upgrade to myFlexplan
Enhance your client's benefits at renewal by offering them to move from a Health Spending Account to myFlexplan. With myFlexplan, employees can allocate the funds that they are given by their employer into either an HSA or WSA, allowing your clients to offer the same funds, stay on budget and provide their employees with more options and flexibility.
5 Trends in Employee Wellness Programs: What Advisors Need to Know for 2025
If you’re offering traditional benefits plans to your clients, you’re already providing a solid foundation of support for their employees. But have you considered how health and wellness spending accounts (HSAs and WSAs) can take those benefits to the next level? Think of these plans with myHSA as the perfect sidekicks to traditional plans—adding flexibility, coverage, and a personal touch that can make a big difference.
Cyber Security Awareness
myHSA Help Articles
Our incredible Support staff are always adding to our library of answers for Frequently Asked Questions! With everything from making claims, definitions of common (and not-so-common) terms, eligibility, and so much more, everything you need to know about myHSA is available anytime.
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